Located in the Forestview Professional Building. This location is handicap accessible, offers covered parking, and is on the first floor. 

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We are hard to find! We are located next door to WCEA - Western Carolina Eye Associates - the building with the big blue roof.  

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Our Address:

584 State Farm Road, Suite 104

We truly value your time and the time of our team. Our goal is to create a reliable, relaxing experience for every guest, and part of that is keeping our schedule running smoothly. To support this, we uphold a firm 24-hour cancellation policy for all massage, foot soak, and sauna appointments.

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What this means:

• A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.

• Cancellations, reschedules, or changes made with less than 24 hours’ notice will be charged the full service fee.

• Appointments booked online are charged in full at the time of booking. These appointments may be canceled with more than 24 hours’ notice; appointments canceled within 24 hours are not refundable.

• Appointments cannot be shortened or downgraded with less than 24 hours’ notice, and the originally booked service fee will apply.

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Why this policy matters

We understand that life happens and plans sometimes shift unexpectedly. While short-notice cancellations aren’t ideal for anyone, applying this policy consistently allows us to:

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Maximize appointment availability

Last-minute changes make it difficult to offer the time slot to another guest who may be waiting for an opening.

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Support our team

Our massage therapists’ schedules are confirmed 24 hours in advance. This policy ensures they are compensated for their reserved time, even when an appointment can’t be filled last minute.

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For these reasons, the policy is applied the same way for every guest, every time.

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Sending a Substitute Client

If you can’t make your appointment, you’re welcome to send someone in your place. To help us prepare, please:

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• Notify us as soon as possible

• Share the substitute guest’s name and phone number

• Tell us who will be responsible for payment

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This ensures we can send intake forms if needed and welcome them properly.

At The Care Collective, our mission is to provide a safe, respectful, and therapeutic sanctuary for healing, rest, and nervous system regulation. To ensure a peaceful environment and maintain a safe, professional space for our clients, community, and practitioners, we ask everyone who enters our space to honor the following guidelines.

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Focus on Healing & Shared Spaces

We invite you to leave the noise of the outside world at the door. Please keep your focus on your personal healing, wellness, and care while inside our space.

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• Respect the Atmosphere: Please keep your cell phone on silent, maintain a soft voice in shared areas, and respect the quiet relaxation of others.

• Stay in Expected Areas: Please do not enter private massage rooms, staff areas, the saunas, or the sauna lounge unless you are booked for a service or expected to be there.

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Sauna & Sauna Lounge Etiquette

Our saunas and sauna lounge are designed for rest, contrast therapy, and recharge. To keep these areas comfortable, respectful, and safe for everyone:

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• Attire is Required: Nudity is strictly prohibited in the saunas, cold plunge shower, and sauna lounge. Please wear a swimsuit, athletic clothes, or a robe. Clean shower shoes or indoor flip-flops are recommended.

• Private Changing: Disrobing or changing into sauna attire must be done privately in our closed shower or bathroom spaces—never in the sauna lounge or sauna rooms.

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Privacy, Disrobing & Draping Standards

Your physical comfort, modesty, and peace of mind are paramount. In accordance with North Carolina Board of Massage and Bodywork Therapy standards, we maintain strict privacy and professional draping practices during every session.

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• Complete Privacy: Disrobing or changing in treatment rooms occurs only when your therapist is completely out of the room with the door closed.

• Professional Draping: You will remain comfortably covered under a sheet or blanket throughout your entire session. Your therapist uncovers only the specific area of the body actively being worked on, ensuring full coverage, modesty, and warmth at all times.

• Dressing Post-Session: At the conclusion of your treatment, your therapist exits the room completely so you can dress in total privacy.

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Professional Boundaries, Safety & Zero Tolerance Policy

The Care Collective provides strictly therapeutic, non-sexual bodywork and wellness services. To maintain an environment of safety, dignity, and care for our entire team and client community:

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• Zero Sexual Services: Under no circumstances are sexual services, remarks, gestures, or requests offered, permitted, or tolerated.

• No Sexual or Inappropriate Comments: Any comment, joke, or suggestion that is—or could be interpreted as—sexual in nature is strictly forbidden.

• No Comments on Appearance: To maintain clear, respectful boundaries, comments regarding the physical appearance, body, or attire of any employee, therapist, or fellow client in our space are strictly inappropriate.

• Zero Tolerance for Hate Speech & Discriminatory Displays: The Care Collective is a healing sanctuary dedicated to the safety and dignity of our entire community. In the spirit of true healing, we hold a zero-tolerance policy for hate speech, discrimination, or offensive visual representations of hatred—whether expressed verbally, through conduct, or displayed visually on clothing or visible body art and tattoos. Any behavior or display that undermines a safe, respectful, and inclusive environment will not be tolerated.

• Right to Refuse & Ban: The Care Collective reserves the right to ban and refuse future service to any client who makes—or has made—anyone in our space feel uncomfortable, unsafe, or targeted. This applies even if the concern comes as a surprise to the client, even if the issue is reported after the appointment has concluded, and even if the service was not ended early at the time of care.

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Any breach of these boundaries may result in the immediate termination of your service or session at full cost, permanent removal from our establishment, and potential reports to local law enforcement or regulatory bodies.

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Medical History & Health Disclosures

To provide effective, safe, and ethical care, complete transparency regarding your health profile is required.

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• Impact on Your Care: Your health details—including current medications, injuries, surgeries, chronic conditions, or if you are pregnant/postpartum—directly guide how we care for you. Having accurate health information allows us to customize our techniques, positioning, pressure, and thermal modalities (like saunas or hot stones) to ensure your session is both safe and deeply therapeutic.

• Client Responsibility: It is your responsibility to inform us of any health updates or changes prior to the start of every session.

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Punctuality & Consistent Care

Because we are here to offer consistent care and keep you well, being on time for your appointments is essential. Each treatment and sauna session is carefully scheduled to allow proper preparation and full attention to your care.

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• Session Adjustments: If you arrive late, your session may be shortened to protect the schedule of clients following you, while the full service fee will apply.

• Frequent Lateness: Consistent lateness affects our ability to offer high-quality, unhurried care. If a client is regularly late, massage staff are not expected to wait past the 15-minute mark, and the appointment will be cancelled at full cost. Repeated tardiness may result in restrictions on how future appointments are booked, ensuring we maintain a sustainable and intentional environment for both clients and practitioners.

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State Licensure, Scope of Practice & Privacy

As a Licensed Massage and Bodywork Therapy Establishment in North Carolina, The Care Collective operates in strict compliance with the laws, rules, and ethical standards established by the North Carolina Board of Massage and Bodywork Therapy (NCBMBT).

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• Licensed Professionals: Every massage therapist on our team holds an active License to Practice Massage and Bodywork Therapy (LMBT) issued by the State of North Carolina.

• Scope of Practice & Informed Consent: Massage and bodywork therapy does not include medical diagnosis, prescription, or chiropractic adjustments. Services are provided under voluntary informed consent, and clients have the right to request modifications or end a session at any time.

• Hygiene & Sanitation: We strictly adhere to state-mandated health, sanitation, and safety precautions to maintain a clean and safe therapeutic environment.

• Confidentiality: All client intakes, health histories, and progress notes are kept private and confidential within our establishment.

• Safety Exceptions & Mandatory Reporting: Client confidentiality ends where safety and legal obligations begin. If an incident or behavior occurs that violates state law, presents a physical threat, or breaches sexual or safety boundary regulations, we reserve the right—and carry the obligation—to report the behavior and relevant details to local law enforcement or the NC Board of Massage and Bodywork Therapy.

In the event of inclement weather, The Care Collective will monitor conditions closely and make closure decisions as needed. If we decide to close or adjust our hours, we will contact you directly.

Unless we notify you of a closure, all appointments remain as scheduled, and our standard cancellation policy (noted above) still applies.

We encourage you to make time for yourself before your appointment. Arriving 10-15 minutes early allows you to ease into your self-care journey. You can enjoy a wellness beverage, use the restroom, and unwind on our comfortable heated furniture.

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Late Arrivals

Please note that arriving later than your scheduled appointment time will unfortunately result in a shortened session to ensure we can accommodate all of our valued clients.

In the event that you are running late, please notify us as soon as possible. This will allow us to prepare for your arrival and ensure a smooth transition into your session.​​

Make sure you have filled out your paperwork, links are listed below:

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Massage

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Sauna

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Manual Lymphatic Drainage

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We believe in valuing our team and take great care to provide them with strong compensation. While tipping is entirely at your discretion and never expected, it offers an additional way for you to directly acknowledge the individual who provided your care.

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If you wish to leave a gratuity, here are the options:​

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Cash Tips:

​Please give cash tips directly to your service provider.

Massage Services: For your convenience, you'll find a designated container for cash tips within the massage rooms.

Footsoak Services: Footsoak tips can be given directly to your provider or left on the table next to your footsoak station.

Sauna Services: Cash tips for our front desk team, who ensure a smooth sauna experience, can be left in the designated sauna tips container at the front desk.

Desk Team: If you'd like to tip the desk team, you can also leave this in the sauna tip container on the front desk.

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Credit Card Tips:

If you prefer to leave a gratuity via credit card, this can be easily processed at the front desk upon checkout.

For your massage at The Care Collective, wear whatever makes you feel most comfortable arriving.

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When it's time for your massage, you'll undress to your comfort level. This means you can leave your underpants on, or you can choose to remove them – the choice is entirely yours.

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Your privacy will be carefully maintained throughout your massage using a sheet and proper draping techniques. Draping involves using the sheet to keep parts of your body covered while the therapist works on a specific area. Some Licensed Massage and Bodywork Therapists (LMBTs) prefer to undrape only the area they are currently working on, while others who use longer, full-body strokes might undrape one side of your body at a time.

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Rest assured, your privacy is of the utmost importance to your therapist and is also a key focus of the North Carolina Massage Board's regulations. Draping is a standard practice to ensure your comfort and privacy during your massage.

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The NC Massage Board prioritizes client modesty and establishes clear guidelines for how massage therapists should use draping to maintain professional boundaries and ensure a respectful and comfortable experience for the client.

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We also offer massage services where clients can remain fully clothed, including assisted stretching and Thai massage. Any LMBT here can accommodate your comfort level regarding remaining clothed for your session for general massage as well.

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​  For More Information: Click Here  

When visiting The Care Collective for a sauna session, please be aware that nudity is not allowed. You may wear a bathing suit, athletic wear, shorts, a sports bra, or feel free to use one of the robes we provide.

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  For More Information: Click Here  

​​​​​When you come for your footsoak at TCC, we'll provide a comfy robe for you. Some people also like to wear loose pants or shorts, just make sure they can be easily pulled up to your knees. This is a wonderful service if you're experiencing any discomfort in your knees, ankles, feet, or calves.

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  For More Information: Click Here  

Hydrate: Drink plenty of water to help flush out toxins released during your massage.

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Take it easy: Give your body time to rest and absorb the benefits. Avoid intense workouts or heavy lifting right after.

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Stretch gently: If you feel any soreness, light stretching can help.

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Heat or ice: If targeted areas feel extra tender, a warm bath or a cold compress may soothe them.

Rehydrate deeply: You’ve likely sweated a lot—replenish with water or an electrolyte-rich drink.

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Cool down gradually: Allow your body to return to its normal temperature slowly before showering or heading outside.

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Listen to your body: You may feel deeply relaxed or a little tired—both are normal. Rest if needed.

Moisturize: Your skin will be extra soft. Lock in the hydration with a nourishing lotion or oil.

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Keep the calm going: Footsoaks help relax your entire nervous system. Continue the vibe with a quiet evening or gentle movement like yoga or a walk.

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Stay warm: Especially in cooler months, keep your feet warm afterward to maintain circulation benefits.

You’ll be cared for by different members of our team depending on the service and schedule. Each of our practitioners is highly trained and brings a unique touch to your experience.

The Care Collective is an inclusive space, and we adapt care to meet your body’s needs. We welcome clients who are pregnant, post-surgical, neurodivergent, in larger bodies, living with skin sensitivities, limb differences, limited mobility and more.

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Let us know about any accommodations when booking. We can adjust positioning, pressure, products, lighting, sound and communication, or help match you with the right therapist and service.